Frequently Asked Questions
Clear answers without one-size-fits-all promises. Product and project details are confirmed according to the selected item and order requirements.
Do you accept retail orders?
Do you accept retail orders?
Yes. Products shown as available for online purchase can be ordered through the store. Product availability, price and delivery information are shown or confirmed for the selected item.
Can I request a quote for a bulk order?
Can I request a quote for a bulk order?
Yes. Send the product references, estimated quantities, destination and any required specifications through the project quote form.
Can I include several furniture categories in one project?
Can I include several furniture categories in one project?
Yes. Include the complete furniture list or schedule in one enquiry so the categories, quantities and requirements can be reviewed together.
Are custom sizes, materials or finishes available?
Are custom sizes, materials or finishes available?
Customization options depend on the product, specification and quantity. Send the requested dimensions, materials, finishes, reference images or drawings for review.
What is the minimum order quantity?
What is the minimum order quantity?
Minimum quantities vary by product and customization requirement. They are confirmed after the selected item and specification have been reviewed.
How long will my order take?
How long will my order take?
Timing depends on product availability, quantity, customization and destination. The relevant schedule is confirmed as part of the order or quotation process.
Where do you ship?
Where do you ship?
Available shipping methods and costs depend on the product, order size and destination. Enter the delivery information during checkout where available, or include it in your quotation request.
Can I request a sample?
Can I request a sample?
Sample availability and related costs depend on the selected product and material. Include the sample requirement in your enquiry.
What warranty or certification documents are available?
What warranty or certification documents are available?
Warranty terms and documentation vary by product. If your project requires specific performance, testing or certification documents, include those requirements in the enquiry so the applicable information can be reviewed.
What happens if there is a problem with an order?
What happens if there is a problem with an order?
Contact us with the order number, affected item and clear photos or details of the issue. We will review the order information and advise the appropriate next step under the terms that apply to that purchase.
What information should I send for a project quote?
What information should I send for a project quote?
Include the company or project name, destination, product list, quantities, dimensions, materials or finishes, target date and any drawings, schedules or reference images available.